Prices

At Pils Posters, all prices are stated in Euro including VAT and taxes. We reserve the right to change prices from day to day without prior consent. Reservations are made for sold out items.

Payment

Pils Posters accepts payment by VISA, VISA Electron, Mastercard. Payment will only be deducted from your account when the item is shipped. All amounts are in EUR incl. VAT. Reservations are made for price errors and sold out/discontinued items.

Delivery

Pils Posters aims to ship orders placed before 5 pm the same day, orders are then sent the next working day. We ship to all countries with GLS or DHL. The expected shipping time is 3-5 business days for scandinavia, 5-7 business days for europe and 10-14 business days for overseas shipping.

Right of complaint

A two-year warranty is given. Our warranty applies to defects in material and/or workmanship. You can have the item repaired, exchanged, your money back or a reduction in the price, depending on the specific situation. The complaint does not apply to defects or damages committed by improper handling of the product/service. You must complain for a “reasonable time” after you have discovered the defect/error. Pils Posters will cover return costs to a reasonable extent.

For returns, complaints and use of the right of withdrawal, please send to: info@pilsposters.com.

Right of withdrawal

There is a 14-day full return policy. The period is counted from that day;

  • Where you receive the order.
  • Gets the last item in physical possession in the case of an agreement for several different items, ordered in one order, but delivered individually or in several batches.
  • Gets the last lot, or the last part, in physical possession, when it comes to agreeing on the delivery of goods consisting of several lots/parts.
  • The first item in physical possession, when it comes to the regular delivery of goods over a certain period of time.

You must pay the return costs yourself.

Cancellation must be reported to us no later than 14 days after the purchase and from the cancellation you must return the shipment no later than 14 days after the purchase. The notification must be given by email on info@pilsposters.com. In the notification, you must clearly state that you wish to exercise your right of withdrawal. If you wish to send the item back to us, you must fill out the Return Form received and send the item to:

Pils Posters
Ewaldsgade 9, 1
2200 Copenhagen N
Denmark

You cannot cancel by simply refusing to accept the goods without giving clear notice of this.

Return

You must send your order back without undue delay and no later than 14 days after you have exercised your right of withdrawal. You must bear the direct costs in connection with the return. When returning, you are responsible for ensuring that the item is properly packaged. You must enclose a copy of the order confirmation. The processing process is faster if you also fill out and enclose our cancellation form.

You bear the risk of the product from the time of delivery until we have received it back.

We do not accept packages sent by cash on delivery.

Condition of the item upon return

You are only liable for any deterioration in the value of the goods which is due to handling other than what is necessary to establish the nature, characteristics and manner in which the goods function. In other words, you can try the item as if you were trying it on in a physical store.

Refund

If you regret your purchase, you will of course get the amount you paid to us back. In the event of a decrease in value for which you are liable, this will be deducted from the purchase amount.

When exercising the right of withdrawal, all payments received from you, including delivery costs, will be refunded without undue delay and no later than 14 days from the date on which we have received notification of your decision to exercise the right of withdrawal. Refunds will be made using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise.

We may withhold the refund until we have received the item back, unless you have provided documentation of having returned it before then.

Rights

All rights belong to Pils Posters. Reproduction is therefore not legal.

Privacy policy

In order for you to enter into an agreement with us and shop on our website, we need the following information about you:

  • Name
  • Address
  • Email address
  • Information about what you have purchased

We process your personal data for the purpose of being able to deliver the product to you and to be able to process inquiries regarding your purchase. The processing takes place in accordance with the rules in our personal data policy for Pils Posters. In this you can read more about how your data is processed, when it is deleted and what rights you have as a data subject.

Complaints – overview and links:

If you have a complaint about a product purchased in our Webshop, a complaint can be sent to:

The Danish Competition and Consumer Authority’s Centre for Complaint Resolution

Carl Jacobsens Vej 35
2500 Valby
Link: www.forbrug.dk

If you are a consumer residing in another EU country, you can file your complaint in the European Commission’s online complaints platform. The platform can be found here: http://ec.europa.eu/consumers/odr/

If you file a complaint here, you must provide our E-mail address: info@pilsposters.com